Frequently Asked Questions
How Can We Help You?
Where are we based?
Our sales office is based in Subiaco, Perth, Western Australia 6008.
How many days does shipping take?
We will process your purchase within 48 hours and express shipping process will take 7-14 days.
Who can I contact about lost deliveries?
If a shipment is lost during logistics, please contact our team via the email address shown below.
support@betterlivingshowcase.com.au
How do I change my payment type?
We accept Visa Card, Master Card, PayPal, Alipay, Amex, UnionPay, and Jcb.
Can I get a refund/exchange on an item?
Yes, within 14 days of when you receive your order, we can provide refunds and exchanges of the products you purchased.
Where is my refund?
If you have requested a refund, we will refund the amount you paid for the products to your chosen payment account.
Can I cancel my order before delivery?
Yes, you can send us a refund request before the products have been dispatched by completing the refund form provided by us. Once we have cancelled your purchase order, the amount you paid will be refunded to your chosen payment account.
What should I do if my order has not been delivered?
If your shipment has not arrived on time by the estimated deadline, please contact our team promptly at the email address shown below and we will help co-ordinate with the logistics company so that your shipment can arrive at the address you have provided.
support@betterlivingshowcase.com.au
If product is out of stock, how can I be notified when the item is back in stock?
Yes, you can contact our team by email if you have a desired product that is currently out of stock. Once the item is in stock again, we will notify you by email.
How can I track my delivery?
Once the shipment has been dispatched, our team will send you an email containing the logistics code so that you will receive a status of the shipment you have ordered.
Will I be notified if there is a problem with my order?
If there is a problem with your order, our team will contact you ASAP to provide you with the appropriate service.
The shipping address on my order is incorrect. Can I change it?
If the address entered in the order is incorrect, please contact our team as soon as possible to assist you in changing it.
Can I receive an invoice for my order?
Yes, if you need an invoice, please contact our team and we will contact you and provide you with an invoice for the goods you have ordered.
What are your business work hours?
Our team's business work hours are from Monday to Friday 9:00am -3:30pm, during these times we will answer your questions in a timely manner.
How do I contact your company if my question isn’t answered here?
If your question does not appear on the list we have provided, please contact our team and we will respond to your question as soon as possible.
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